Privacy Policy

Last updated Jul. 1, 2024

This Privacy Policy explains how Extensionow and its affiliated product: Wasup - WhatsApp Bulk Sender ("Extensionow", "Wasup Sender", "we", "us", or "our") collect, use, and share information in connection with your use of our websites, services, and applications (collectively referred to as "Services"). Please note that this Privacy Policy does not cover the information that our customers process when using our services.

We may collect information about users of our Services ("users", "you", or "your") from various sources, such as:

Information you provide when you register for an account on the Services.
Information obtained from your use of the Services.
Information from third-party websites, services, and partners.

Please read this Privacy Policy carefully to understand our data collection, use, and disclosure practices. If you have any questions, please contact us at service@extensionow.com.

1. Information Collected

(1) Information Provided by You

When you purchase our Services, we may request your contact details, including your name, company name, address, email address, and phone number. If you refer a friend to our Services, we may also collect your friend's email address to send them a referral or promotional code to join our Services.

If you contact us directly, we may receive additional information from you, such as your name, email address, phone number, the content and/or attachments in the message you send us, and any other information you choose to provide.

If you add your financial account information, it will be directed to our third-party payment processor.

(2) Information Collected When Using Our Services

When you use our Services, we may collect information about your engagement and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to run the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and customers, and provide customer support. We also use this data to generate aggregate analysis and business intelligence that help us operate, protect, make informed decisions, and report on the performance of our business.

Like most websites, we automatically gather certain information and store it in log files. Additionally, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. To collect this information, a cookie may be placed on your computer or device when you visit our Services. Cookies contain a small amount of information that enables our web servers to recognize you. We store information collected through cookies, log files, and/or clear gifs to record your preferences. We may also automatically collect information about your use of features of our Services, the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. We may track your use across different websites and services.

(3) Information Provided by You

If you link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize the linking.

We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you.

2. How We Use Information

The information we collect is used in several ways, including:

Understanding and analyzing your usage of our Services
Improving, personalizing, and expanding our Services
Providing, operating, and maintaining our Services
Communicating with you, either directly or through our partners, for customer service, updates, marketing and promotional purposes
Developing new products, services, features, and functionalities
Detecting and preventing fraud
Processing your transactions
Ensuring compliance with applicable laws and regulations, or responding to requests from judicial processes or governmental agencies.

3. Legal Basis For Processing Personal Information

The legal basis for collecting and using personal information depends on the specific personal information and context in which it was collected.

We will only collect personal information from you if we need it to fulfill a contract with you, if processing is in our legitimate interests and does not override your rights, or if we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary for the provision of these Services, such as responding to your queries, improving our platform, conducting marketing, or detecting and preventing illegal activities.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the time of collection. If we collect and use your personal information based on our legitimate interests (or those of any third party), we will clearly explain to you what those interests are.

4. Sharing Information

We may share your information, including personal information, as follows:

With our subsidiaries and affiliates for business purposes, subject to the terms of this Privacy Policy.
With our third-party service providers who provide services such as payment processing, data analysis, email delivery, hosting services, customer service, and other similar services to enable them to provide their services.
With third-party advertising partners to serve ads on our behalf across the internet and to measure and report on advertising performance.
With third parties in connection with a merger, acquisition, financing, sale of assets, or other similar transaction, subject to confidentiality obligations.
With any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
With third parties who offer promotions or contests jointly with us.
In an aggregated or anonymized form that does not directly identify you.

5. Your Options

You have the option of using some of our Services without having to register, which limits the type of information we collect from you.

Many web browsers offer the option to disable cookies. Doing so may prevent your browser from accepting new cookies or allow you to choose which cookies to accept. Please note that disabling cookies may affect some features of our Services and the personalization of your experience. Although you will continue to receive advertising material, it will not be tailored to your interests.

6. Data Retention And Security

We retain your personal information for as long as necessary to provide you with our Services, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee its absolute security.

7. Changes To This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. If we make significant changes to this Privacy Policy, we will notify you through our Services or by other means, such as email.

8. International Users

Extensionow operates globally, our Services are hosted in the Singapore. As a result, we may need to transfer your personal information to countries outside of the one where the information was originally collected. These countries may not have the same data protection laws as your home country. Nevertheless, we will always protect your personal information in accordance with this Privacy Policy.

9. California Residents

Your California privacy rights. Under California's Shine the Light law (California Civil Code Section 1798.83), California residents may ask companies with whom they have formed a business relationship primarily for personal, family or household purposes to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes and the categories of personal information disclosed. You may send us requests for this information to service@extensionow.com. In your request, you must include the statement “Shine the Light Request," and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, mail, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.

10. Children's Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from such individuals. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. Any disputes arising out of or relating to this Privacy Policy shall be resolved exclusively through arbitration in San Francisco, California.

12. Entire Agreement

This Privacy Policy constitutes the entire agreement between you and Extensionow with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and Extensionow with respect thereto. If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall be enforced to the fullest extent possible, and the remaining provisions of the Privacy Policy shall remain in full force and effect.

13. Your Acceptance Of These Terms

By using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services. Your continued use of the Services following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at service@extensionow.com.